Ricoh Goes Big with Interact

Posted on by Dave Erlandson | No Comments »

It seems like just a few years ago (it was probably more like 6-8 years ago) I was invited to participate at a Ricoh user’s meeting. I recall sitting in a conference room with about 10 Ricoh users and discussing where digital print was headed and other various industry topics.  Just last week I was invited to the Ricoh user conference called Interact and was that ever a surprise.

Ricoh had 250 customers plus another 150 vendors, media, analysts, and staff onsite in Denver for an amazing conference.  Ricoh users of all types were on hand including commercial print, wide format, and transactional printers. Wow what a difference a few years makes!

Ricoh nailed the reason for having the conference – which was to help their customers optimize their investment in Ricoh hardware, software and services.  This mission led them to put together a conference with four main tracks:  one track for the folks who focus on transactional print and are using Ricoh’s powerful software (RPD), two tracks for business development and sales, and one track to get more information about Ricoh commercial and wide format products, media, and finishing.

In addition to the tracks they had great keynote talks plus they had an area set up where Ricoh partners were able present to explain their offerings.

I asked numerous attendees what they thought of the conference and the reply was unanimous – the conference was great, the content was solid, but being able to interact with other Ricoh customers was the most valuable part. Some of the best moments in the conference were the session in which customers were sharing solutions with each other.

The conference wrapped up with a visit to Ricoh’s customer experience center where they could see the latest Ricoh cutsheet, continuous feed, and wide format products. All in all I think this conference just became a “must attend” event for Ricoh customers and for anyone thinking about buying Ricoh gear.

Ricoh Production Printing has come a long way in a short time.  In just 8 years revenues grew to $1 billion and they aren’t slowing down. I’m sure next year’s Interact will be even bigger and better.

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